What is Your outboundIQ?
WE LIFT CONTACT RATES.
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outboundIQ was founded by a team of veteran contact center professionals and passionate technologists. Solving unique industry challenges is in our DNA. Using our tools and services, customers consistently achieve higher contact, penetration, and output rates, while placing consumer experience at the forefront of every decision.
outboundANI is our fully automated, data-driven, Machine Learning engine that integrates into your contact center tech to instruct optimal ANI assignment. Bundled with Carrier Registration services and our Consultative Approach, we address the multi-faceted challenges impacting your contact rates from every possible angle.
pulse is our Enhanced Analytics and Performance Dashboard platform, providing instant reporting on the critical metrics that drive optimal decisions for your business.
1.2 Billion
300%
138%
Calls tracked and instructed annually
Recent Case Study “appointment set rate” lift achieved
Actual contact rate lifts achieved by top performing, case study clients
How Does outboundANI Increase Contact?
Automated ANI Management
outboundANI's machine learning algorithms automatically select the ideal ANI per dial *from your owned phone number inventory and adjust strategy in real time based on dial outcomes, down to the individual prospect level. Evaluating macro- and micro-level conditions, outboundANI maximizes contact potential by instructing every single dial with the optimal ANI at that time.
Live Monitoring
Explore real-time snapshots of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns, plus disposition stats. Historical data visualizes trending over time. Review health and status of your campaigns and evaluate recommended program changes within the data or with the help of our expert team.
Wholistic Inventory Tools
Automatically scan your contact center platform for proprietary phone numbers to enable instruction by outboundANI, and for inclusion into our recurring, carrier Phone Number Registration Services.
World-Class Support
Unlimited support and guidance from outboundANI's expert support and integrations team. Every customer is assigned a dedicated support owner as their primary POC.
* outboundANI does not condone or support "rented" or "temporary" ANIs. We require that customers fully own the phone numbers utilized for our intelligent ANI instruction process and we validate that through our integration. Further, we do not recommend swapping or changing ANIs as discussed in a recent blog post found here
Pulse delivers deep, actionable insights into your outbound and inbound performance, allowing you to track contact and success rates across key metrics like lead source, agent, unique record penetration, and much more. With a simple click, combine and visualize the KPIs, contact record attributes, and stats that matter to your business.
CCaaS-Integrated Performance Dashboards
Continually Improve Your Outreach.
outboundIQ's automation tools streamline your operation and increase your outbound effectiveness. Our Consulting engagements enable us to go hands-on in your contact center tech and help you implement end-to-end best practices. A strong CCaaS setup and consumer-friendly calling practices set you up for optimal success in your engagement programs.
Testimonials
Since working with outboundANI, we have seen over a 300% lift in our contact rates in one of the most competitive verticals there is – the mortgage industry. In addition, we have been able to significantly reduce the amount of leads we purchase, saving us thousands of dollars. Lastly, due to this solution, the quality of our borrows has significantly increased due to them not be contacted by competitors. Although skeptical at first, Jason and his team have more than exceeded all my expectations. This is a game-changing solution for anyone who is trying to get ahold of a lot of people.
Leadership Team
JASON SHATZKAMER
CEO, Founding Principal
Jason is a long time technologist, with a history of developing disruptive technologies in the realms of ecommerce and marketing, and now in the realm of call center. A programmer at heart, Jason will be on the phone with clients one minute, on stage at a trade show the next, outside practicing Tai Chi the next, and suddenly locked in a room until 3 am writing .Net code the next...
FABIANO FEUROSA
COO, Founding Principal
Fabiano is a long time technologist, with a strong history of building complex CRM solutions, call center and marketing tools, and custom Salesforce applications. An aeronautical engineer from Brazil, Fabiano has built custom solutions for companies like Embraer International, Quinstreet, and a list of others too long to mention here...
SANDY TAFUR
VP, Sales
Sandy brings over 20 years of contact center technology and sales leadership experience to outboundIQ. Sandy built the Account Management organization at PossibleNOW, and from there, joined the budding Enterprise Account Management team at Five9, most recently serving as the Regional Director for the EMEA and Southeast account teams.
TINA TAFUR
VP of Partners and Support
Tina brings over 15 years of experience in retail management, where she honed her leadership and customer service skills. For the past seven years, she worked at Five9 in the account management and customer success organizations. She most recently worked on the strategic customer success team, dedicated to some of Five9's largest customers. Her passion for building relationships and her unwavering dedication to her customers brings her to us as our VP of Partners and Support.
Integrated Systems
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Want to learn more?
Contact us and find how our services can benefit your company.