top of page
image.png
Background_02.jpg

Welcome to outboundIQ

We Lift Contact Rates.

outboundIQ was founded by a team of veteran call center professionals and passionate technologists.  Solving unique industry challenges is in our DNA.  Using our tools and services, customers consistently achieve higher contact, penetration, and output rates.

outboundANI is our cornerstone product.  A fully automated, data-driven, Machine Learning engine, outboundANI integrates into your dialer to instruct optimal ANI assignment.  Bundled with our Consultative Approach and ANI Carrier Registration services, we address the multi-faceted challenges impacting your contact rates from every possible angle.

How Does outboundANI Increase Contact?

Automated ANI Management

outboundANI's machine learning algorithms automatically select the ideal ANI per dial *from your owned phone number inventory and adjust strategy in real time based on dial outcomes, down to the individual prospect level.  Evaluating macro- and micro-level conditions, outboundANI maximizes contact potential by instructing every single dial with the optimal ANI at that time.

Wholistic Inventory Tools

Automatically scan your dialer for proprietary phone numbers to enable dynamic utilization by outboundANI, and for inclusion into our recurring, carrier Phone Number Registration Services.

Performance Monitoring

Explore real-time snapshots of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns, plus disposition stats.  Historical data visualizes trending over time.   Review health and status of your ANIs and run planning tools to understand recommended inventory changes on the fly. 

World-Class Support

Unlimited support and guidance from outboundANI's expert support and integrations team.  Every customer is assigned a dedicated support owner as their primary POC.

* outboundANI does not condone or support "rented" or "temporary" ANIs.  We require that customers fully own the phone numbers utilized for our intelligent ANI instruction process and we validate that through our integration.  Further, we do not recommend swapping or changing ANIs as discussed in a recent blog post found here

image.png

We Supercharge Outbound.

outboundIQ's automation tools and plug-and-play LMS further streamline your operation and uplift your outbound effectiveness.  Our Dialer Consulting engagements enable us to go hands-on in your dialer and help you implement end-to-end best practices.

Dialer Consulting

ComplianceCheck

outboundANILMS

Process Automation

color gradient.png
Testimonials

Since working with outboundANI, we have seen over a 300% lift in our contact rates in one of the most competitive verticals there is – the mortgage industry.  In addition, we have been able to significantly reduce the amount of leads we purchase, saving us thousands of dollars.  Lastly, due to this solution, the quality of our borrows has significantly increased due to them not be contacted by competitors.   Although skeptical at first, Jason and his team have more than exceeded all my expectations.  This is a game-changing solution for anyone who is trying to get ahold of a lot of people.

image (1).png

Leadership Team

IMG_5268.jpg

JASON SHATZKAMER

CEO, Founding Principal

Jason is a long time technologist, with a history of developing disruptive technologies in the realms of ecommerce and marketing, and now in the realm of call center. A programmer at heart, Jason will be on the phone with clients one minute, on stage at a trade show the next, outside practicing Tai Chi the next, and suddenly locked in a room until 3 am writing .Net code the next...

FABIANO FEUROSA

COO, Founding Principal

Fabiano is a long time technologist, with a strong history of building complex CRM solutions, call center and marketing tools, and custom Salesforce applications. An aeronautical engineer from Brazil, Fabiano has built custom solutions for companies like Embraer International, Quinstreet, and a list of others too long to mention here...

SANDY TAFUR

Vice President, Sales

Sandy brings over 20 years of contact center technology and sales leadership experience to outboundIQ. Sandy built the Account Management organization at PossibleNOW, and from there, joined the budding Enterprise Account Management team at Five9, most recently serving as the Regional Director for the EMEA and Southeast account teams.

Integrated Dialing Systems

nextive Integrated Dialing Systems
five9 Integrated Dialing Systems
TLD Integrated Dialing Systems
CXone Integrated Dialing Systems
Call Shaper Integrated Dialing Systems
MCC Integrated Dialing Systems
VICIdial Integrated Dialing Systems
image.png

Want to learn more?

Contact us and find how our services can benefit your company.

866-709-3351

  • LinkedIn

Thanks for submitting!

bottom of page