Who We Are
outboundIQ was founded by veteran contact center professionals and technologists who spent decades inside the outbound industry. We build the tools that solve the problems we live with: calls getting flagged, sliding contact rates, missed inbound opportunities, and dialers running below their potential. From ANI optimization to caller ID reputation and remediation, to closing the loop on 100% of your inbound callbacks, our platform helps you reach more people and drives the success of your outreach center.
Meet the
outboundIQ team
JASON
SHATZKAMER
Jason is a long time technologist, with a history of developing disruptive technologies in the realms of ecommerce, marketing, and call center. A programmer at heart and outbound industry expert by trade, Jason will be on the phone with clients one minute, on stage at a trade show the next, outside practicing Tai Chi the next, and suddenly locked in a room until 3 am writing .Net code the next...
FABIANO
ROSA
Fabiano brings years of technology expertise and a strong track record of developing complex CRM solutions, call center and marketing tools, and custom Salesforce applications. An aeronautical engineer from Brazil, Fabiano has built custom solutions for companies like Embraer International, Quinstreet, and a list of others too long to mention here...
SANDY
TAFUR
Sandy brings over 20 years of contact center technology and sales leadership experience to outboundIQ. Sandy built the Account Management organization at PossibleNOW, and from there, joined the budding Enterprise Account Management team at Five9, most recently serving as the Regional Director for the EMEA and Southeast account teams.
TINA
TAFUR
Tina brings over 15 years of experience in retail management, where she honed her leadership and customer service skills. For the past seven years, she worked at Five9 in the account management and customer success organizations. She most recently worked on the strategic customer success team, dedicated to some of Five9's largest customers.
JOE
DOHERTY
Joe brings decades of call center industry experience and customer engagement experience to outboundIQ. Before joining the team, he served as President of a successful BPO supporting many Fortune 500 companies. Joe spent almost the last decade at Five9 as a global Customer Success Leader, helping enterprise customers optimize performance and achieve measurable results. At outboundIQ, Joe leads our business development efforts with a passion for partnership, process, and people.
LUCAS
ROSA
Lucas Rosa is a dynamic force in the tech world, blending a robust foundation in computer science with a visionary approach to blockchain tech and investment. Lucas's expertise spans across web and mobile app development, where he has crafted seamless experiences in the digital realm. Lucas delved into the intricacies of distributed systems, leveraging his expertise to navigate and innovate in this emerging domain. Lucas created a groundbreaking smart contract programming language specifically tailored for the Cardano Blockchain. This pioneering endeavor has positioned him as a thought leader in the realm of smart contract development and a trailblazer in the digital sphere.
KENNETH JOHNSON
With over a decade of leadership experience as a campaign and division manager, Kenny brings a proven record of operational excellence and strategic vision. He specializes in orchestrating seamless workflows, optimizing team performance, and driving initiatives that balance efficiency with innovation. His expertise spans client onboarding, campaign management, and data oversight, as well as fostering cross-functional collaboration across departments to ensure every project moves with precision and purpose. A natural problem-solver and mentor, Kenny is passionate about helping organizations and individuals reach their full potential while maintaining clarity and forward momentum.Outside of work, Kenny enjoys family time, tending to his garden, and crafting homemade wine. An entrepreneur at heart, he values growth, balance, and purpose in everything he does.
RYAN
SCOTT
Ryan is a Five9 power user and contact center architect with deep technical roots and a builder's mindset. He joined outboundIQ as one of the first engineers and has since led the implementation of over 40 enterprise Five9 domains and 70+ custom dialing cadences across industries. When he's not in the console, Ryan creates short-form educational content to help others level up on Five9 and contact center systems - translating technical depth into quick wins for ops teams across the industry. Beyond engineering, Ryan’s driven by curiosity - constantly learning, building, and finding smarter ways to connect people and technology.
EADAN PLOTNIZKY
Eadan is a talented Software Engineer with a Bachelor of Science in Computer Science. At outboundIQ, he plays a key role in developing and optimizing cutting-edge technology solutions. He brings extensive experience building tools for and integrating CRMs and CCaaS platforms with leading dialers to enhance operational efficiency and streamline workflows. Outside of outboundIQ, Eadan serves as a Research Assistant at Florida Atlantic University, contributing to advanced research in IoT security and system vulnerabilities. His work has led to the publication of several academic papers in the field. With strong expertise in cybersecurity and artificial intelligence, he combines practical engineering skills with a research-driven mindset to solve complex challenges.
BRUNO
ROSA
Bruno is an incredibly talented developer and designer who has spent the last five years specializing in the development and design of custom CRMs. Bringing with him his vast experience and creative skills, Bruno is now embarking on a new journey with outboundIQ. Beyond his professional endeavors, Bruno is a passionate individual with diverse hobbies. He finds solace in caring for his collection of bonsai trees and tending to his flourishing garden. When he’s not immersed in the world of technology, Bruno can be found exploring the great outdoors on his mountain bike or indulging in his love for woodworking.
RUDY
LINKE
Rudy has more than a decade of experience with the Five9 contact center platform. He has managed various aspects of call center operations for home services companies and health insurance providers. Rudy enjoys working with a diverse customer base, learning about their business needs, and helping them succeed with outboundANI. He believes that success is a team effort and enjoys being a member of the outboundIQ team.
ALEX
VAYNMAN
As an Operations Engineer, Alex helps ensure smooth day-to-day execution across technical and business systems. He supports cross-functional workflows between the integration, customer success, quality control, and engineering teams. Streamlining processes, maintaining data accuracy, and optimizing performance across key operational tools. His role blends hands-on technical support with strategic coordination, translating complex operational needs into efficient, scalable solutions that keep the organization running at peak efficiency.
GAIL FREIBERGER
Gail Freiberger is a long time industry veteran, starting her contact center career in the mortgage industry with Nations Bank, and then spending several years in mortgage and collections with Bank of America. Working from home since COVID, Gail now manages outboundIQ's team of registration specialists, coordinating the link between outboundIQ's customers, and the nationwide network of telephone carriers and service providers.
HEALLA PLOTNIZKY
Healla is a data-driven marketing professional with an M.S. in Business Analytics. She’s passionate about transforming data into actionable insights that fuel marketing performance and customer success. At outboundIQ, she leads initiatives that bridge marketing, analytics, and customer success - driving retention, loyalty, and revenue growth through CRM intelligence, campaign optimization, and lifecycle strategy.
Her work focuses on helping teams understand customer behavior, refine engagement journeys, and deliver consistent value across every touchpoint.
VICTORIA ANASTASIO
V is an Account Executive at outboundIQ who started her career on the contact center floor, where she learned firsthand what bad outbound feels like for the agents living through it. That experience gives her a sharper read on the operations she works with than most, and it shapes how she shows up in every conversation. Alongside her sales work, V has spent years managing social media for brands and clients on a freelance basis, sharpening an instinct for messaging, audience, and what actually makes people engage. At outboundIQ, she works with contact center leaders to help them get a real look at what's actually happening in their outbound performance. Outside of work, she's usually buried in a side project building AI with layered memory and something close to real personality, chasing the question of what makes an AI feel genuinely human.
NAAMA SCANDRION
As a Software Engineer, Naama focuses on full-stack development and building scalable systems that drive real-time insights and enhance customer experience. With a strong background in computer science and cybersecurity, she combines technical precision with a collaborative approach to deliver impactful solutions. Naama is passionate about creating innovative products that optimize performance and empower businesses through technology.
NICHOLAS COLASURDO
Nick has been in the industry since 2022, bringing hands-on experience and a deep understanding of outbound systems. As an Integration Specialist at OutboundIQ, he focuses on integrating and optimizing OutboundANI solutions to help teams streamline their outreach and performance. With a background as a Call Center Dialer Manager, Nick also has solid experience with Five9 and can assist with related configurations or troubleshooting when needed. His goal is to ensure smooth, efficient integrations that drive results for every client.
KEVIN SHATZKAMER
Aside from being our founder's more impressive little brother, Kevin is currently Managing Director, Strategic Partnerships and Innovation with LLMs, CAI and GenAI at Google. In this role, Kevin plays an integral role in helping the largest telecommunications providers in the world through industry-defining transformations, from beginning to end. Kevin holds a Master's of Engineering Management degree from Massachusetts Institute of Technology (MIT), a Masters of Business Administration (MBA) from Indiana University, and a Bachelor's of Engineering degree from University of Florida...
ALAN J
ZOLDOS
A long time sales leader, Al is currently President at Upsite Technologies, and is the former National VP of Sales for Corporate Express / Staples Technology Solutions. Al and Jason worked together directly for over a decade, where Al mentored Jason in sales, customer service, and most important, how to never lose sight of one's values in the process. Always and unwaveringly taking the "high road", outboundIQ is fortunate to have Al on the team...
JOE
KALINOSKI
A long time trusted friend and colleague, Joe brings a wealth of corporate finance and governance expertise to our board. Formerly VP Finance at ConAgra Foods, VP Finance at Corporate Express, and CFO at Brightstar, Joe's willingness to guide us through this period of rapid growth will help ensure a stable and secure corporate structure for the organization going forward.
VICTOR
JUAREZ
Victor Juarez is a sales and operations professional based in the Greater Boston area. He supports outbound engagement initiatives that help contact centers improve connection rates and overall campaign performance through data-driven insights and workflow optimization. He is known for his customer-first attitude, patience, and commitment to doing things the right way. In his free time, he enjoys listening to music or painting and is always hands on in any situation.
DIEGO CHALARCA
Diego brings hands-on outbound contact center experience to outboundIQ, with a background spanning call center operations, campaign performance, lead generation, dialer strategy, and client support. Having worked directly inside outbound environments, Diego understands the day-to-day challenges contact centers face, from managing dialing performance and agent productivity to balancing compliance, carrier reputation, and business results.
In his role as Integration and Support Owner, Diego helps clients bridge the gap between technology and real-world operations. He is passionate about helping outbound teams operate smarter, troubleshoot more effectively, and get more value from the systems they rely on every day.
Having been in the seat himself, Diego brings a practical, client-first approach to every conversation focused on listening, solving problems, and helping contact centers move forward with clarity
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