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Who we are

outboundIQ is an outbound performance optimization company.  Founded by seasoned technologists, outbound experts, and call center professionals,  outboundIQ's solutions have been meticulously crafted to tackle some of the most daunting and intricate challenges facing the outbound calling industry.  With a unique, data-driven approach, outboundIQ offers reliable and highly effective solutions that address critical issues, thereby creating a significant impact on your business's success.

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Meet The Team

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JASON SHATZKAMER

CEO, Founding Principal

Jason is a long time technologist, with a history of developing disruptive technologies in the realms of ecommerce,  marketing, and call center.

 

A programmer at heart and outbound industry expert by trade, Jason will be on the phone with clients one minute, on stage at a trade show the next, outside practicing Tai Chi the next, and suddenly locked in a room until 3 am writing .Net code the next...

FABIANO FEUROSA

COO, Founding Principal

Fabiano is a seasoned technologist, with a strong history of building complex CRM solutions, call center and marketing tools, and custom Salesforce applications.

 

An aeronautical engineer from Brazil, Fabiano has built custom solutions for companies like Embraer International, Quinstreet, and a list of others too long to mention here.

SANDY TAFUR

Vice President, Sales

Sandy brings over 20 years of contact center technology and sales leadership experience to outboundIQ. Sandy established the Account Management organization at PossibleNOW, helping outbound clients maintain TCPA and state compliance while remaining competitive.  From there, Sandy transitioned to Five9, where she helped build out the Enterprise Account Management function, most recently serving as the Director of SE and EMEA account teams.

Sandy is fiercely dedicated to her customers' and team members' success!

JESSICA CLAY

VP, Support and Services

Jessica brings a long history of experience in leadership roles on both the contact center side, as well as the CCaaS space. She's a wealth of knowledge on contact center operations and technology, outreach strategy, outbound best practices, optimization, and data analysis. She began her career in Mortgage Technology and Operations and shifted to the vendor side, where she held roles in both TAM Leadership and running the Customer Assurance Organization for Five9. Jessica works closely with customers in a hands-on technical consultancy capacity.

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KENNETH JOHNSON

Director, Support Services

With over a decade of experience as a campaign and division manager, Kenny is adept at orchestrating seamless operations and optimizing team performance. His expertise includes client onboarding, campaign management, data oversight, and fostering cross-functional collaboration and support in any way the organization needs.

 

Kenny is dedicated to leading high-impact teams and steering visionary strategies for success

GAIL FREIBERGER

Manager, Carrier Registrations Team

Gail Freiberger is a long time industry veteran, starting her contact center career in the mortgage industry with Nations Bank, and then spending several years in mortgage and collections with Bank of America.

 

Working from home since COVID, Gail now manages outboundIQ's team of registration specialists, coordinating the link between outboundIQ's customers, and the nationwide network of telephone carriers and service providers.

RYAN SCOTT

Implementation Platform Engineer

Ryan Scott is an incredibly talented 18 year old, fresh out of high school, and overflowing with talent, intelligence, and the entrepreneurial spirit. Ryan started his first company at 16 years old, creating short form video ads for local businesses in his home town, and most recently created a stock trading application built on Python, and leveraging the ChatGPT API.

 

Ryan brings his youth, energy, and creative problem solving to outboundIQ's customer base.

BRUNO ROSA

Integration and Support Specialist

Bruno is an incredibly talented developer and designer who has spent the last five years specializing in the development and design of custom CRMs. Bringing with him his vast experience and creative skills, Bruno is now embarking on a new journey with outboundIQ.  Beyond his professional endeavors, Bruno is a passionate individual with diverse hobbies. He finds solace in caring for his collection of bonsai trees and tending to his flourishing garden. When he’s not immersed in the world of technology, Bruno can be found exploring the great outdoors on his mountain bike or indulging in his love for woodworking.

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LUCAS ROSA

Manager, Dev and Infrastructure

Lucas Rosa is a dynamic force in the tech world, blending a robust foundation in computer science with a visionary approach to blockchain tech and investment.  Lucas's expertise spans across web and mobile app development, where he has crafted seamless experiences in the digital realm.

Lucas delved into the intricacies of distributed systems, leveraging his expertise to navigate and innovate in this emerging domain. Lucas created a groundbreaking smart contract programming language specifically tailored for the Cardano Blockchain. This pioneering endeavor has positioned him as a thought leader in the realm of smart contract development and a trailblazer in the digital sphere.

EADAN PLOTNIZKY

Software Engineer

Eadan is a dedicated Software Engineer and Computer Science student. Currently pursuing a Bachelor of Science in Computer Science and a Master of Science in Artificial Intelligence at Florida Atlantic University, expected to be completed in 2025.

Eadan has gained valuable experience in the tech industry and is currently serving as a software engineer at outboundIQ. Additionally, he is an Undergraduate Research Assistant at Florida Atlantic University, contributing to IoT security and vulnerabilities research. His expertise extends to cybersecurity and artificial intelligence, making him a versatile asset.

CHAZ LAMERE

Senior Integration and Support Specialist

With over a decade in IT and telecom, Chaz Lamere is a versatile and determined problem solver, with hands on experience ranging from enterprise scale dialer administration, to Python programming, to robotics. He has personally built and managed outbound contact centers running on Five9 and ViciDial.

 

In his role as integration and support specialist, Chaz brings his years of knowledge and experience in outbound dialing to each and every contact center utilizing the outboundANI platform.

RUDY LINKE

Senior Integration and Support Specialist

Rudy has more than a decade of experience with the Five9 contact center platform. He has managed various aspects of call center operations for home services companies and health insurance providers.

 

Rudy enjoys working with a diverse customer base, learning about their business needs, and helping them succeed with outboundANI. He believes that success is a team effort and enjoys being a member of the outboundIQ team.

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Alan Zoldos Advisory Board
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KEVIN SHATZKAMER

outboundIQ Advisory Chair

Aside from being our founder's more impressive little brother, Kevin is currently Managing Director, Strategic Partnerships and Innovation with LLMs, CAI and GenAI at Google. In this role, Kevin plays an integral role in helping the largest telecommunications providers in the world through industry-defining transformations, from beginning to end. Kevin holds a Master's of Engineering Management degree from Massachusetts Institute of Technology (MIT), a Masters of Business Administration (MBA) from Indiana University, and a Bachelor's of Engineering degree from University of Florida...

ALAN J ZOLDOS

outboundIQ Advisory Member

A long time sales leader, Al is currently President at Upsite Technologies, and is the former National VP of Sales for Corporate Express / Staples Technology Solutions. Al and Jason worked together  directly for over a decade, where Al mentored Jason in sales, customer service, and most important, how to never lose sight of one's values in the process. Always and unwaveringly taking the "high road", outboundIQ is fortunate to have Al on the team...

JOE KALINOSKI

outboundIQ Advisory Member

A long time trusted friend and colleague, Joe brings a wealth of corporate finance and governance expertise to our board. Formerly VP Finance at ConAgra Foods, VP Finance at Corporate Express, and CFO at Brightstar, Joe's willingness to guide us through this period of rapid growth will help ensure a stable and secure corporate structure for the organization going forward.

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outboundIQ's customer service , implementation, and support teams are second to none - 100% are call center industry veterans of at least a decade. No matter who picks up the phone at outboundIQ when you call, you will be speaking to someone who understands your industry and your call center.

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