Who we are
outboundIQ is an outbound performance optimization company. Founded by seasoned technologists, outbound experts, and call center professionals, outboundIQ's solutions have been meticulously crafted to tackle some of the most daunting and intricate challenges facing the outbound calling industry. With a unique, data-driven approach, outboundIQ offers reliable and highly effective solutions that address critical issues, thereby creating a significant impact on your business's success.
MEET THE TEAM
JASON SHATZKAMER
CEO, Founding Principal
Jason is a long time technologist, with a history of developing disruptive technologies in the realms of ecommerce, marketing, and call center.
A programmer at heart and outbound industry expert by trade, Jason will be on the phone with clients one minute, on stage at a trade show the next, outside practicing Tai Chi the next, and suddenly locked in a room until 3 am writing .Net code the next...
FABIANO FEUROSA
COO, Founding Principal
Fabiano is a seasoned technologist with a strong history of building complex CRM solutions, call center and marketing tools, and custom Salesforce applications.
An aeronautical engineer from Brazil, Fabiano has built custom solutions for companies like Embraer International, Quinstreet, and a list of others too long to mention here...
Outside of work, Fabiano is a true family guy - you’ll often find him spending weekends at a barbecue surrounded by loved ones. He also enjoys taking care of his fish, a small daily ritual that shows his calm and caring nature.
SANDY
TAFUR
Senior Vice President, Sales
Sandy brings over 20 years of contact center technology and sales leadership experience to outboundIQ. Sandy established the Account Management organization at PossibleNOW, helping outbound clients maintain TCPA and state compliance while remaining competitive. From there, Sandy transitioned to Five9, where she helped build out the Enterprise Account Management function, most recently serving as the Director of SE and EMEA account teams. Sandy is fiercely dedicated to her customers' and team members' success!
TINA
TAFUR
VP of Customer Experience
Tina brings over 15 years of experience in retail management, where she honed her leadership and customer service skills. For the past seven years, she worked at Five9 in the account management and customer success organizations. She most recently worked on the strategic customer success team, dedicated to some of Five9's largest customers. Her passion for building relationships and her unwavering dedication to her customers brings her to us as our VP of Partners and Support. When she’s off the clock, she’s probably cheering at the ball fields, wandering through a national park, or keeping an eye out for her favorite delivery guy - the Amazon man.
KENNETH JOHNSON
Director, Support Services
With over a decade of leadership experience as a campaign and division manager, Kenny brings a proven record of operational excellence and strategic vision. He specializes in orchestrating seamless workflows, optimizing team performance, and driving initiatives that balance efficiency with innovation. His expertise spans client onboarding, campaign management, and data oversight, as well as fostering cross-functional collaboration across departments to ensure every project moves with precision and purpose. A natural problem-solver and mentor, Kenny is passionate about helping organizations and individuals reach their full potential while maintaining clarity and forward momentum.Outside of work, Kenny enjoys family time, tending to his garden, and crafting homemade wine. An entrepreneur at heart, he values growth, balance, and purpose in everything he does.
RYAN
SCOTT
Senior Platform Engineer
Ryan is a Five9 power user and contact center architect with deep technical roots and a builder's mindset. He joined outboundIQ as one of the first engineers and has since led the implementation of over 40 enterprise Five9 domains and 70+ custom dialing cadences across industries. When he's not in the console, Ryan creates short-form educational content to help others level up on Five9 and contact center systems - translating technical depth into quick wins for ops teams across the industry.
Beyond engineering, Ryan’s driven by curiosity - constantly learning, building, and finding smarter ways to connect people and technology.
Joe
Doherty
VP of Sales and
Business Development
Joe brings decades of call center industry experience and customer engagement experience to outboundIQ. Before joining the team, he served as President of a successful BPO supporting many Fortune 500 companies. Most recently, Joe spent almost the last decade at Five9 as a global Customer Success Leader, helping enterprise customers optimize performance and achieve measurable results. At outboundIQ, Joe leads our business development efforts with a passion for partnership, process and people. When he's not driving growth, you can find Joe spending time with his family, playing piano, practicing his Spanish, hosting epic tailgates, or adding to his bourbon collection.
LUCAS
ROSA
Chief Technology Officer
Lucas Rosa is a dynamic force in the tech world, blending a robust foundation in computer science with a visionary approach to blockchain tech and investment. Lucas's expertise spans across web and mobile app development, where he has crafted seamless experiences in the digital realm. Lucas delved into the intricacies of distributed systems, leveraging his expertise to navigate and innovate in this emerging domain. Lucas created a groundbreaking smart contract programming language specifically tailored for the Cardano Blockchain. This pioneering endeavor has positioned him as a thought leader in the realm of smart contract development and a trailblazer in the digital sphere.
-modified_edited.jpg)
EADAN PLOTNIZKY
Software Engineer
Eadan is a talented Software Engineer with a Bachelor of Science in Computer Science. At outboundIQ, he plays a key role in developing and optimizing cutting-edge technology solutions. He brings extensive experience building tools for and integrating CRMs and CCaaS platforms with leading dialers to enhance operational efficiency and streamline workflows. Outside of outboundIQ, Eadan serves as a Research Assistant at Florida Atlantic University, contributing to advanced research in IoT security and system vulnerabilities. His work has led to the publication of several academic papers in the field. With strong expertise in cybersecurity and artificial intelligence, he combines practical engineering skills with a research-driven mindset to solve complex challenges.
BRUNO
ROSA
Platform Engineer
Bruno is an incredibly talented developer and designer who has spent the last five years specializing in the development and design of custom CRMs. Bringing with him his vast experience and creative skills, Bruno is now embarking on a new journey with outboundIQ. Beyond his professional endeavors, Bruno is a passionate individual with diverse hobbies. He finds solace in caring for his collection of bonsai trees and tending to his flourishing garden. When he’s not immersed in the world of technology, Bruno can be found exploring the great outdoors on his mountain bike or indulging in his love for woodworking.
RUDY
LINKE
Process and Quality Associate
Rudy has more than a decade of experience with the Five9 contact center platform. He has managed various aspects of call center operations for home services companies and health insurance providers. Rudy enjoys working with a diverse customer base, learning about their business needs, and helping them succeed with outboundANI. He believes that success is a team effort and enjoys being a member of the outboundIQ team.
ALEX
VAYNMAN
Operations Associate
As an Operations Associate, Alex helps ensure smooth day-to-day execution across technical and business systems. He supports cross-functional workflows between the integration, customer success, quality control, and engineering teams. Streamlining processes, maintaining data accuracy, and optimizing performance across key operational tools. His role blends hands-on technical support with strategic coordination, translating complex operational needs into efficient, scalable solutions that keep the organization running at peak efficiency.
GAIL FREIBERGER
Manager, Carrier Registrations Team
Gail Freiberger is a long time industry veteran, starting her contact center career in the mortgage industry with Nations Bank, and then spending several years in mortgage and collections with Bank of America. Working from home since COVID, Gail now manages outboundIQ's team of registration specialists, coordinating the link between outboundIQ's customers, and the nationwide network of telephone carriers and service providers.
HEALLA PLOTNIZKY
Manager, Marketing and Data Strategy
Healla is a data-driven marketing professional with an M.S. in Business Analytics. She’s passionate about transforming data into actionable insights that fuel marketing performance and customer success. At outboundIQ, she leads initiatives that bridge marketing, analytics, and customer success - driving retention, loyalty, and revenue growth through CRM intelligence, campaign optimization, and lifecycle strategy.
Her work focuses on helping teams understand customer behavior, refine engagement journeys, and deliver consistent value across every touchpoint.
CHAZ
LAMERE
Senior Integration andSupport Specialist
With over a decade in IT and telecom, Chaz Lamere is a versatile and determined problem solver, with hands on experience ranging from enterprise scale dialer administration, to Python programming, to robotics. He has personally built and managed outbound contact centers running on Five9 and ViciDial. In his role as integration and support specialist, Chaz brings his years of knowledge and experience in outbound dialing to each and every contact center utilizing the outboundANI platform.
NAAMA SCANDRION
Software Engineer
As a Software Engineer, Naama focuses on full-stack development and building scalable systems that drive real-time insights and enhance customer experience. With a strong background in computer science and cybersecurity, she combines technical precision with a collaborative approach to deliver impactful solutions. Naama is passionate about creating innovative products that optimize performance and empower businesses through technology.
NICHOLAS COLASURDO
Integration and support specialist
Nick has been in the industry since 2022, bringing hands-on experience and a deep understanding of outbound systems. As an Integration Specialist at OutboundIQ, he focuses on integrating and optimizing OutboundANI solutions to help teams streamline their outreach and performance. With a background as a Call Center Dialer Manager, Nick also has solid experience with Five9 and can assist with related configurations or troubleshooting when needed. His goal is to ensure smooth, efficient integrations that drive results for every client.
KEVIN SHATZKAMER
outboundIQ Advisory
Chair
Aside from being our founder's more impressive little brother, Kevin is currently Managing Director, Strategic Partnerships and Innovation with LLMs, CAI and GenAI at Google. In this role, Kevin plays an integral role in helping the largest telecommunications providers in the world through industry-defining transformations, from beginning to end. Kevin holds a Master's of Engineering Management degree from Massachusetts Institute of Technology (MIT), a Masters of Business Administration (MBA) from Indiana University, and a Bachelor's of Engineering degree from University of Florida...
ALAN J
ZOLDOS
outboundIQ Advisory Member
A long time sales leader, Al is currently President at Upsite Technologies, and is the former National VP of Sales for Corporate Express / Staples Technology Solutions. Al and Jason worked together directly for over a decade, where Al mentored Jason in sales, customer service, and most important, how to never lose sight of one's values in the process. Always and unwaveringly taking the "high road", outboundIQ is fortunate to have Al on the team...
JOE
KALINOSKI
outboundIQ Advisory Member
A long time trusted friend and colleague, Joe brings a wealth of corporate finance and governance expertise to our board. Formerly VP Finance at ConAgra Foods, VP Finance at Corporate Express, and CFO at Brightstar, Joe's willingness to guide us through this period of rapid growth will help ensure a stable and secure corporate structure for the organization going forward.