Job Title: Five9 Outbound Consultant Location: Remote Working hours: EST 9:00 - 18:30 Monday to Friday  Employment Type: Contract  About ALPerformance ALPerformance is a specialist Five9 consultancy built by ex-operators, not theorists. We optimize outbound strategy, maximise connect rates, and run high-performance contact centers across the UK and US. Agile, fast paced, high performing.   We deliver consistent, proactive, and transparent service. We anticipate needs, solve

Five9 Outbound Engineer Location:  Remote or On Site Department:  Call Center Operations / IT Employment Type:  Full-Time About the Role...

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Too passive is a real thing. Too aggressive is a real thing.  At outboundIQ we call it the “Goldilocks Config” - not too hot, not too cold…just right, is where we like it… :-)

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Our industry is ever evolving...you need to be doing the same... ❤️🙏

One of the most overlooked aspects of running outbound campaigns with Answering Machine Detection (AMD) enabled, is training your agents...

Below we will outline a lead flow process that we are currently recommending for first party lead generators...

Number swapping - the act of throwing away and deprovisioning "bad phone numbers" and provisioning new replacement phone numbers...

At outboundANI, we believe that the tuning of Answering Machine Detection is a fundamental tradeoff between...

In the world of outbound calling, there are fundamentally two main approaches to designing a dial cadence, or outreach strategy...

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outboundANI's Slide Deck from Five9 CX Summit August 2023 - General Advice and Guidelines...

ANI's are constantly and continuously fluctuating and flowing between various degrees of "on" or "off"...throttling usage up and down...

Optimal dialing strategy is inseparable from media strategy...there is no silver bullet...

Many standard dialer dispositions are, today, wolves in sheep's clothing...interpret them wrong, and problems will follow...