Job Title: Five9 Outbound Consultant Location: Remote Working hours: EST 9:00 - 18:30 Monday to Friday  Employment Type: Contract  About ALPerformance ALPerformance is a specialist Five9 consultancy built by ex-operators, not theorists. We optimize outbound strategy, maximise connect rates, and run high-performance contact centers across the UK and US. Agile, fast paced, high performing.   We deliver consistent, proactive, and transparent service. We anticipate needs, solve

Five9 Outbound Engineer Location:  Remote or On Site Department:  Call Center Operations / IT Employment Type:  Full-Time About the Role...

Top 10 Tips Producing World Class IVR Recordings with ElevenLabs

In today’s fast-paced, hyper-connected world, no business thrives in isolation. Growth, innovation, and customer success increasingly...

Last weekend, I had the pleasure of sitting down with the SVP of CompliancePoint Litigation Services for an intriguing interview on the...

Bruce Lee said, “Be like water.”  The best outreach operations are like water – fluid, adaptive and precise.  Successful outreach isn’t...

Too passive is a real thing. Too aggressive is a real thing.  At outboundIQ we call it the “Goldilocks Config” - not too hot, not too cold…just right, is where we like it… :-)

Coming soon with ios26 - Apple's enhanced, AI Call Screening will certainly have an impact on high volume calling with Answering Machine...

I am "The Queen of Dead Air" for a reason.  It's not the most glorious title, but you name it, I've seen it.  I've troubleshot some of...