Solutions
outboundANI with carrierIQ automatically assigns the optimal ANI for every dial from your owned number inventory and adjusts in real time based on outcomes, down to the prospect, attempt, carrier, and many other criteria.
Pulse performance dashboards bring instant visibility into the metrics that drive empowered decisions, with live monitoring and historical trending across ANIs, agents, locations, campaigns, and unlimited record attributes such as lead source, product line, and more.
Pulse delivers actionable analytics to keep your contact center performance on point!
Pulse integrates with your contact center platform, providing a unified, intuitive portal for tracking both inbound and outbound data. Gain instant access to customizable KPIs across key metrics like lead source, region, product line, agent, and more. With quick data manipulation, instant exporting, and long-term storage Pulse empowers you to manage millions of records in seconds without setup fees!
360° Business Intelligence
Achieve full visibility across inbound, outbound, and manual interactions, providing a holistic view of contact center performance
Omnichannel Tracking
Track performance across all communication channels, allowing you to monitor contact and success rates across essential categories like lead source, region, and product line
Data Fusion & Insight Discovery
Combine interaction data, record details, and other variables to reveal critical performance insights and discover hidden opportunities
Rapid Setup & Data Processing
With no implementation fees and same-day integration, Pulse processes millions of records in seconds, ensuring fast access to valuable insights
Customizable Analytics
Instantly report on any data element tied to contact records, with flexible, user-defined metrics that align with your business goals
Long-Term Data Storage & Access
Store data securely for the long term, with easy access within the app or externally via REST API, plus the ability to manipulate or export data anytime
carrierIQ
CarrierIQ is a powerful add-on to the outboundIQ platform that maximizes contact rates by intelligently optimizing ANI (Automatic Number Identification) selection at the carrier level.
What It Does
Every time a dial is made, CarrierIQ collects comprehensive performance data across all relevant metrics, including contact rates, answer rates, call drops, and more. Those are specific to the carrier and sub-carrier of the prospect being reached. Over time, this data builds a rich picture of how different ANIs perform across various carriers.
How It Works
That performance data is continuously fed into outboundIQ's machine learning model, which analyzes patterns to determine which ANIs are performing best for each specific carrier. Rather than relying on static routing rules or manual ANI management, CarrierIQ dynamically assigns the optimal ANI for each dial based on real, observed performance data. The system gets smarter with every call made.
What You Get
Customers using CarrierIQ have seen measurable lifts in contact rates on a per-carrier basis, meaning campaigns are reaching more prospects simply by ensuring the right number is being used for the right carrier at the right time. Beyond performance gains, CarrierIQ also unlocks deeper visibility into dial performance through Pulse, outboundIQ's data analytics dashboard, giving teams granular insight into how their ANIs are performing across carriers and sub-carriers.
inboundIQ™
inboundIQ completes the call strategy and closes the revenue loop.
While outboundIQ creates more proactive conversations, inboundIQ ensures no opportunity is lost when inbound callbacks go unanswered. Instead of sending callers to voicemail or frustrating IVR menus, inboundIQ creates a natural, conversational experience that engages every missed call, understands intent, captures context, and delivers clear action memos to your team. The result? Every inbound call becomes a meaningful conversation, turning missed connections into measurable opportunities without requiring any system changes or operational lift.
Remediation Center
Continuous ANI Performance Monitoring & Remediation Program
With real-time performance monitoring, outboundIQ's Remediation Service leverages data-driven contact metrics to automate a measurable registration and remediation process.
Our all US-based team of Registration Coordinators own customer portfolios and stay abreast of SPAM reports in all major carrier portals, initiating remediation activities in real time.
The Remediation Center provides full visibility into categorized number performance, degradation, and remediation history
Every component works in harmony to detect degradation, initiate corrective actions, and maintain ANI integrity at scale
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