NEVER MISS A CALL AGAIN.
How Lifetime Home Remodeling eliminated every abandoned call and outperformed its entire sales floor by routing inbound to a finelytuned, hospitality-centric communication platform running live in production
INBOUND VOICE CHANNEL
0
abandoned
2,014
0
to voicemail
inbound calls captured that would have dropped under the old model.
Same window, one year prior:
191 abandoned · 520 to voicemail.
Today, neither happens.
OF INBOUND CALLS CAPTURED & HANDLED - UP +253% YOY
IN APPOINTMENT-SETTING & CONFIRMATION REVENUE
SET-TO-SALE RATE, HIGHER THAN EVERY AGENT ON THE FLOOR
Every call answered. Every dollar captured.
Lifetime measured the same 4-month window, one year apart, on the outboundIQ Pulse dashboard. The platform now carries 100% of inbound voice, and the leakage that used to define the old model is simply gone.
Call volume nearly doubled over the year and capture still went to 100%. Zero leakage at 2× the load.
BEFORE & AFTER · FEB 19 – JUN 25
Before.
The Old Model.
2025 · Human-only confirmation
CALLS ABANDONED
191
SENT TO VOICEMAIL
520
INBOUND CAPTURED & HANDLED
28%
After.
With outboundIQ
2026 · Platform in production
CALLS ABANDONED
0
SENT TO VOICEMAIL
0
INBOUND CAPTURED & HANDLED
100%
set-to-sale conversion
46%
On appointments handled by inboundIQ. Outconverts the single best closer in the building and nearly 2× the floor average, while handling calls across every part of the business at once.
Top human agent
37.1%
Floor average
24.2%
46.0%
$10.3M+
TOTAL REVENUE IMPACT
In appointment-setting & confirmation revenue driven through the platform. A full-circle process - outboundIQ driving the demand and inboundIQ capturing every call, is paramount to customer success.
"Bruno and team at outboundIQ created a multi-front opportunity for Lifetime. By creating the perfect cadence with me on outbound dialing, not only is our outbound contact rate 3× the industry average, it is driving more inbound for the inboundIQ side of the business."
Michael Lucyk - Call Center Director
Lifetime Home Remodeling
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