NEVER MISS A CALL AGAIN.
How Lifetime Home Remodeling eliminated every abandoned call and outperformed its entire sales floor by routing inbound to a finely-tuned, hospitality-centric communication platform running live in production
Inbound Voice
Channel
2,014
inbound calls captured that would have dropped under the old model.
0 abandoned
0 to voicemail
Same window, one year prior:
191 abandoned · 520 to voicemail.
Today, neither happens.
100%
Of inbound calls captured & handled - up +253% YOY
$10.3M+
In appointment-setting & confirmation revenue
46%
Set-to-sale rate, higher than every agent on the floor
Every call answered. Every dollar captured.
Lifetime measured the same 4-month window, one year apart, on the outboundIQ Pulse dashboard. The platform now carries 100% of inbound voice, and the leakage that used to define the old model is simply gone.
Call volume nearly doubled over the year and capture still went to 100%. Zero leakage at 2x the load.
BEFORE & AFTER · FEB 19 – JUN 25
Before.
The Old
Model.
2025 · Human-only confirmation
CALLS ABANDONED
191
SENT TO VOICEMAIL
520
INBOUND CAPTURED & HANDLED
After.
With
inboundIQ
2026 · Platform in production
CALLS ABANDONED
0
SENT TO VOICEMAIL
0
INBOUND CAPTURED & HANDLED
100%
set-to-sale conversion
46%
on appointments handled by inboundIQ.
Outconverts the single best closer in the building and nearly 2x the floor average, while handling calls across every part of the business at once.
Top human agent
37%
Floor average
24%
46%
$10.3M+
TOTAL REVENUE IMPACT
In appointment-setting & confirmation revenue driven through the platform. A full-circle process - outboundIQ driving the demand and inboundIQ capturing every call, is paramount to customer success.
"Bruno and team at outboundIQ created a multi-front opportunity for Lifetime. By creating the perfect cadence with me on outbound dialing, not only is our outbound contact rate 3× the industry average, it is driving more inbound for the inboundIQ side of the business."
Michael Lucyk - Call Center Director
Lifetime Home Remodeling
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