Healla Plotnizky

The conversation around contact centers often gets framed as a debate: AI agents or human agents? But that framing misses the larger opportunity; the most effective strategy isn't replacement, it's a combination. By using data-driven insights to blend human strengths with technology, you can make both stronger together and put the consumer experience at the forefront. Outbound Empathy vs. Inbound Availability As a general rule, humans still excel at outbound interactions. They utilize...

Job Title: Five9 Outbound Consultant Location: Remote Working hours: EST 9:00 - 18:30 Monday to Friday Employment Type: Contract About ALPerformance ALPerformance is a specialist Five9 consultancy built by ex-operators, not theorists. We optimize outbound strategy, maximise connect rates, and run high-performance contact centers across the UK and US. Agile, fast paced, high performing. We deliver consistent, proactive, and transparent service. We anticipate needs, solve problems before...