Tina Tafur

By: Sandy Tafur and Tina Tafur Outbound contact centers have traditionally relied on ANI rotators, cycling, resting, and swapping strategies to improve answer rates and avoid spam labels. The idea was simple: spread call volume across multiple phone numbers to reduce overutilization and improve the likelihood of reaching customers. At one time, it seemed to work, even with diminishing returns... Today's outbound calling environment is WILDLY different. Carriers, analytics providers, and...

In today’s fast-paced, hyper-connected world, no business thrives in isolation. Growth, innovation, and customer success increasingly...