Stop blaming phone numbers. Start managing outreach.
The outboundIQ App
The outboundIQ App is the operating system around every contact attempt, integrated into your existing contact center, analyzing 100% of outcomes, and automating the optimal number per dial.
THE OPERATING SYSTEM AROUND THE DIAL
Contact rate is a system outcome, not a number problem.
The industry has spent too much time treating declining contact rates as a phone-number problem. A number gets labeled, so it is swapped. Rates fall, so more numbers enter rotation. The underlying outreach behavior never changes.
The App connects audience quality, consumer intent, dialing behavior, platform configuration, number condition, per-dial ANI selection and inbound callbacks into one operating view.
Attempt number
Consumer intent
Dialing behavior
Outreach
Correctness
Number condition
Configuration
Per-dial ANI
Measurement
Callback recovery
HOW IT WORKS
Same-day integration.
Every dial informed from there.
The App plugs into your current contact center environment with minimal to no lift for your team. Nothing to rebuild, no spreadsheets of retired numbers to maintain.
01 / INTEGRATE
Integrate
Connects to your existing platform and owned number inventory the same day, with minimal to zero lift.
02 / ANALYZE
Analyze
Reads 100% of call outcome, telemetry, and performance data, not a sample of it.
03 / DECIDE
Decide
Rotates away from numbers as conditions change, using carrierIQ signal rather than waiting on lagging reports.
04 / OBSERVE
Observe
Executes the optimal phone number per dial automatically, then keeps learning from results.
Four products work together inside one App: outboundANI decides the number, carrierIQ learns how carriers treat it, pulse measures what happened, and the iOS app puts it in your pocket.
MCP connector access
Named support resources
Expert evaluation & guidance
WHAT'S INCLUDED
Every subscription is the whole operating view.
Aggregate reporting tells you the campaign underperformed. outboundANI shows you which numbers, against which carriers, and what changed, organized around the decisions your team makes next.
Every dial. The right number. Automatically.
outboundANI assigns the optimal ANI for every dial from your owned inventory, then adjusts in real time on outcomes, down to the prospect, attempt, and carrier. The optimal ANI is a decision, not a setting.
Runs entirely on numbers you already own and control
Selection adds no meaningful latency to the dial
Dial-level assignment you can inspect per attempt
Reporting on any record attribute you already track
01 / CONNECT
Integrates with your existing dialer and owned number inventory the same day, with minimal to zero lift.
02 / ASSIGN
Selects the optimal ANI per dial against prospect, attempt, carrier, and any record attribute you pass through.
03 / ADJUST
Rotates away from numbers as conditions change, using carrierIQ signal rather than lagging reports.
04 / OBSERVE
Pulse turns dial-level telemetry into live monitoring and historical trending that your team can actually use.
Static rules can't see what carriers are doing.
carrierIQ maximizes contact rates by intelligently optimizing ANI selection at the carrier level, using observed performance data rather than static routing rules.
Pulse delivers actionable analytics to keep your contact center performance on point!
Pulse integrates with your contact center platform, providing a unified, intuitive portal for tracking both inbound and outbound data. Gain instant access to customizable KPIs across key metrics like lead source, region, product line, agent, and more. With quick data manipulation, instant exporting, and long-term storage Pulse empowers you to manage millions of records in seconds without setup fees!
360° Business Intelligence
Achieve full visibility across inbound, outbound, and manual interactions, providing a holistic view of contact center performance
Omnichannel Tracking
Track performance across all communication channels, allowing you to monitor contact and success rates across essential categories like lead source, region, and product line
Data Fusion & Insight Discovery
Combine interaction data, record details, and other variables to reveal critical performance insights and discover hidden opportunities
Rapid Setup & Data Processing
With no implementation fees and same-day integration, Pulse processes millions of records in seconds, ensuring fast access to valuable insights
Customizable Analytics
Instantly report on any data element tied to contact records, with flexible, user-defined metrics that align with your business goals
Long-Term Data Storage & Access
Store data securely for the long term, with easy access within the app or externally via REST API, plus the ability to manipulate or export data anytime
OUTBOUNDIQ MOBILE APP
Take your performance tracking with you.
Monitor contact rates, campaign KPIs, dials, successes, and contact center performance in real time from your iPhone. Identify trends and make smarter outreach decisions from a streamlined mobile dashboard.
iPhone & iPad
Free download
iOS 16 or later
Real-time contact rate dashboard
Total dials, total contacts, contact rate and BK/NS metrics, filtered by any date range.
KPI analytics
Performance by campaign, state and disposition - contact rate, dials, contacts, success and success rate.
Flexible time filters
Compare performance across days, weeks, months, and years.
Campaign reporting
Detailed campaign analytics and performance reports directly within the app.
FAQ
Contact Us