The Multi-Faceted Problem Of Contact Rates, Episode 2 - There are no such things as "evil" phone numbers...there is ONLY "poor use"...

The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...

What does the term "outboundANI" even mean??

If you asked 10 highly seasoned, long time call center experts how many area codes there are in the United States, you would most likely...

Hindsight is 20/20, of course, but I think one of the worst mistakes we made as an industry was grouping outbound ANI's... They are not...