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A small internal video we made to dissect this extremely common problem in consumer outreach, and some possible ways to think about it...

Top 10 Tips Producing World Class IVR Recordings with ElevenLabs

Too passive is a real thing. Too aggressive is a real thing. At outboundIQ we call it the “Goldilocks Config” - not too hot, not too cold…just right, is where we like it… :-)

I am "The Queen of Dead Air" for a reason. It's not the most glorious title, but you name it, I've seen it. I've troubleshot some of...

Our industry is ever evolving...you need to be doing the same... ❤️🙏

One of the most overlooked aspects of running outbound campaigns with Answering Machine Detection (AMD) enabled, is training your agents...

Below we will outline a lead flow process that we are currently recommending for first party lead generators...

Number swapping - the act of throwing away and deprovisioning "bad phone numbers" and provisioning new replacement phone numbers...

At outboundANI, we believe that the tuning of Answering Machine Detection is a fundamental tradeoff between...

In the world of outbound calling, there are fundamentally two main approaches to designing a dial cadence, or outreach strategy...

ANI's are constantly and continuously fluctuating and flowing between various degrees of "on" or "off"...throttling usage up and down...

Optimal dialing strategy is inseparable from media strategy...there is no silver bullet...

Many standard dialer dispositions are, today, wolves in sheep's clothing...interpret them wrong, and problems will follow...

It's remarkable that something as seemingly insignificant as the sort order of the spreadsheet or CSV file can make all the difference...

If your "No Answers" are regularly exceeding your "Answering Machines", we recommend strongly that you increase your dialing timeout to betw

At the end of the day, contact rate is a factor of data...

One of the worst things you can do to harm your campaign's contact rate, is to dial from unterminated ANI - meaning, placing outbound dials,

Not only do we recommend you register your phone numbers, but we recommend that you do it regularly. And consistently...

Outbound calling these days can be tricky. To maximize contact rates, here is how to think about your dialer's retry logic...

If there's anything worse than not making contact with prospects, it's making contact with prospects, and blowing it...