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The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...
The Multi-Faceted Problem Of Contact Rates, Episode 1 - Prologue...
Jason Shatzkamer
Mar 25, 20221 min read
2 views
New calendar view released 2022-03-23
outboundANI's "Calendar View" is a great way to see day over day and week over week contact rates in one place...
Jason Shatzkamer
Mar 23, 20221 min read
2 views
ANI or DID's - WHICH IS IT??!!
What does the term "outboundANI" even mean??
Jason Shatzkamer
Mar 2, 20222 min read
9 views
How many area codes exist in the US?
If you asked 10 highly seasoned, long time call center experts how many area codes there are in the United States, you would most likely...
Jason Shatzkamer
Jan 29, 20221 min read
9 views
ANI Groups, Local Presence, and Default ANI's...
Hindsight is 20/20, of course, but I think one of the worst mistakes we made as an industry was grouping outbound ANI's... They are not...
Jason Shatzkamer
Jan 29, 20221 min read
7 views
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