Between a more challenging outbound voice environment, a more finicky and less patient audience, and the cross-carrier potential for mislabeling calls, many institutions struggle to reach and convert prospective students before a competitor does.
Educational institutions are losing qualified applicants every day - not because of a lack of leads or program availability, but because of lost or missed connections - many of which are avoidable!
Integrated Systems
Strategic Partners
Common Challenges
Highly competitive environment for prospective students and applicants
Difficulty tracking marketing ROI across the enrollment funnel
Missed follow-ups and lost opportunities caused by inefficiencies in student outreach strategy
Inefficient admissions, financial aid, and student services contact centers - voice still reigns supreme for establishing human to human relationships
“We believe that our greatest achievements are reflected in the success of our customers. Hearing their experiences and how we've been able to contribute to their growth is what drives us every day.”
FABIANO ROSA
Co-Founder and Chief Operating Officer, outboundIQ
Your all-in-one suite of software and services for student acquisition, retention, and performance optimization and insight, integrated natively into your CCaaS platform.
Smarter Number Management
Automatically assigns the best phone number for every call, helping your institution reach more prospective students, applicants, and alumni, while protecting the hygiene and effectiveness of your phone number inventory. Automates number selection across enrollment and admissions campaigns. Registers and remediates your numbers with all major carrier registries. Improves contact and conversion rates throughout the entire enrollment funnel.
Data Analytics, Reporting, and Optimization
Understand exactly which campaigns, agents, and channels are driving enrollments, registrations, and conversions, and which aren't. Tracks contact and conversion rates by campus, program, lead source, or cohort. Compares admissions performance across teams and marketing channels. Identifies quick wins across financial aid outreach, academic advising follow-ups, and tuition and billing touchpoints.
Campaign Optimization & Expert Guidance
Our team works alongside your admissions, student services, finance, and alumni relations teams to maximize the performance of your voice channel from the ground up. Tailored strategy built around your enrollment goals and student outreach model. Data-backed configuration recommendations to improve contact and conversion rates. Hands-on support from experts who understand the full education lifecycle, from first inquiry through graduation - we know how hard it is to be a school.
Marketing & Student Recruitment
EdTech Suite
Connect your institution to the right prospective students through smarter, turn-key publisher relationships and marketing intelligence tools, built specifically for post-secondary and career education.
Expert Consulting for Optimization
Our team works with you to optimize your outreach setup and ensure top performance. Tailored strategy for your institution Data-backed insights to improve results Hands-on support from industry experts
Calls tracked and instructed annually
Actual contact rate lifts achieved by top performing, case
study clients
Recent Case Study “appointment set rate” lift achieved
Why Educational Institutions Trust outboundIQ
Expert onboarding & responsive ongoing support
Proven results across enrollments, admissions, and student services.
Purpose-built for the full education lifecycle, inquiry to graduation
Testimonials
Working with outboundIQ has been a very positive experience for our team. Before using the platform, we struggled with efficiently scaling outreach and consistently connecting with the right contacts. Our poor contact rates and spammed phone numbers were a large factor in our daily struggles. outboundIQ helped streamline that process and brought more structure and visibility to our outbound efforts. Since implementing the platform, we’ve seen improvements in how effectively we manage outreach and engage prospects, which has led to stronger conversations and better overall performance. Our contact rates are at levels we only dreamed about beforehand. Just as importantly, the outboundIQ team has been responsive, knowledgeable, and easy to work with, making the onboarding and ongoing support smooth and collaborative. Overall, we’ve found outboundIQ to be a valuable partner in improving our outbound strategy.
Mark Kokonas | Chief Financial Officer and Co-Founder
Conversion Media Group
As a result of moving to Five9 with outboundANI, adHere’s call center has
experienced a 564% year-over-year increase in revenue growth, operating at a
+$50,000-per-month profit. The call center now accounts for 12% of the overall
revenue, and it’s scaling operations by hiring more staff..... Our call center has become our flagship. Now when we tour colleges and universities, there’s a lot of demand for that channel. We’ve even experienced year-over-year growth from September through December, which is unheard of in the educational industry.
Ruben Resendez | President
adHere
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