outboundANI
outboundANI was developed by the team of veteran call center industry experts and technologists at outboundIQ. Leveraging our tools and services, customers consistently experience a measurable lift in their contact rates, penetration rates, and output. Our fully automated, data-driven, results-based engine integrates into your contact center platform to instruct optimal ANI assignment, maximizing contact with every person in your database. Paired with supporting services from outboundIQ, including our Phone Number Registration and Outreach Optimization Consulting services, we address the multi-faceted challenges impacting your ability to contact from every possible angle. Beyond contact rate optimization, outboundIQ's PULSE Performance Dashboards further enable business decisions, streamline your operation, measure agent success, and lead to increased outbound effectiveness.
We Lift Contact Rates.
* outboundANI does not condone or support "rented" or "temporary" ANIs. We require that customers fully own the phone numbers utilized for our intelligent ANI instruction process and we validate that through our integration. Further, we do not recommend swapping or changing ANIs as discussed in a recent blog post found here
Automated ANI Inventory Management
Integrated directly inside your contact center platform. Machine Learning algorithms automatically instruct optimal phone numbers *from your owned inventory and respond to outcomes in real time. Intelligent ANI assignment to every dial maximizes your contact potential. Zero administration.
No More Manual ANI Settings
outboundANI leverages your entire *owned inventory to select the optimal ANI on each call. You will NEVER have to hard code ANI groups, defaults, map local touch, or set up rotation or rest protocols EVER again. Best of all - STOP THE SWAP and other poor practices that hurt your numbers.
No More
Swaps
Your phone number assets are healed and protected from inside the dialer, while registration services advocate on the outside with carriers. Your healthy, high performing numbers should not be swapped.
Performance Monitoring
Intraday dashboards of contact and success rates per ANI, per time of day, per location, per agent, and across dialer campaigns, plus disposition stats. Historical reports visualize your performance trends over time.
Plan for
the Future
Review the health and status of your programs. Run planning tools to understand recommended inventory changes.
Results You
Can Feel
Higher contact rates, better performance, real ROI
