Actionable analytics that keep contact center performance on point.
No setup fees
No implementation fees to get started
Same day
Integration with your contact center platform
Millions
of records processed in seconds
REST API
Access your data inside the app or externally
Pulse integrates with your contact center platform, providing a unified, intuitive portal for tracking both inbound and outbound data, with instant access to customizable KPIs across lead source, region, product line, agent, and more.
360° Business Intelligence
Achieve full visibility across inbound, outbound, and manual interactions, providing a holistic view of contact center performance
Omnichannel Tracking
Track performance across all communication channels, allowing you to monitor contact and success rates across essential categories like lead source, region, and product line
Data Fusion & Insight Discovery
Combine interaction data, record details, and other variables to reveal critical performance insights and discover hidden opportunities
Rapid Setup & Data Processing
With no implementation fees and same-day integration, Pulse processes millions of records in seconds, ensuring fast access to valuable insights
Customizable Analytics
Instantly report on any data element tied to contact records, with flexible, user-defined metrics that align with your business goals
Long-Term Data Storage & Access
Store data securely for the long term, with easy access within the app or externally via REST API, plus the ability to manipulate or export data anytime
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