Pulse integrates with your contact center platform, providing a unified, intuitive portal for tracking both inbound and outbound data. Gain instant access to customizable KPIs across key metrics like lead source, region, product line, agent, and more. With quick data manipulation, instant exporting, and long-term storage Pulse empowers you to manage millions of records in seconds without setup fees!
What We
Offer
Pulse delivers actionable analytics to keep your contact center performance on point!
360° Business Intelligence
Achieve full visibility across inbound, outbound, and manual interactions, providing a holistic view of contact center performance
Data Fusion & Insight Discovery
Combine interaction data, record details, and other variables to reveal critical performance insights and discover hidden opportunities
Omnichannel Tracking
Track performance across all communication channels, allowing you to monitor contact and success rates across essential categories like lead source, region, and product line
Rapid Setup &
Data Processing
With no implementation fees and same-day integration, Pulse processes millions of records in seconds, ensuring fast access to valuable insights
Customizable Analytics
Instantly report on any data element tied to contact records, with flexible, user-defined metrics that align with your business goals
Long-Term Data Storage & Access
Store data securely for the long term, with easy access within the app or externally via REST API, plus the ability to manipulate or export data anytime
Pulse has been a game-changer for managing our call center’s performance. The ability to break down major KPIs by campaign and agent, with all the filtering options I could need, has completely transformed how we track and optimize our outreach. It gives me a real-time pulse on every facet of our operations, enabling us to make quick, informed decisions that drive our contact rate and overall success. I can’t imagine managing our campaigns without this tool—it’s simply invaluable!
Kelly Shapley, GM of Purple Financial
Pulse provides a 360 degree view of the most valuable information and insights for the contact center world. Pulse eliminates the need to run dozens of reports from multiple systems, perform intricate steps to marry the data, and hire a forensic data analyst to interpret the data output. What you get is clean, easily interpreted insights that allow you to measure your data, agent and system performances through a single pane of glass. Best of all, it's customizable, enabling you to measure all of these things using the KPIs that matter to YOU most! And, all of this is provided at a fraction of the cost of BI platforms and other comparable tools.
Jessica Clay, VP Support and Services