Our industry is ever evolving...you need to be doing the same... ❤️🙏
Hit us up if you want to talk through how some of these can be handled respectfully and effectively in your contact center... :-)
Google Call Screening
Prospects can screen your calls with an automated voice response and decide whether or not to accept the call
Answering Machine Detection (AMD) is fooled by this feature every single time :-)
Human agents are NOT fooled
Perfect opportunity to communicate your core message
Optimal responses and scripting here MUST be A/B tested for optimal results
Do NOT leave the language up to chance or random!
Do Not Disturb
Prospects can enable do not disturb on their devices, which silences incoming calls
Chances of prospect receiving or even noticing your call drops to near zero
These will show in your reports as Answering Machines or No Answers, depending on your technology
Very little you can about this one, but it's important to know it's out there
Voicemail Screening
Prospects can view real time text of your voicemail message, and decide halfway through to accept and connect the call
Perfect opportunity to communicate your core message
Optimal responses and scripting here MUST be A/B tested for optimal results
Do NOT leave the language up to chance or random!
Voicemail Transcription
Prospects see text transcriptions of your voicemail messages
With this in place, WHY EVEN USE SMS AT ALL??? I mean, just look at it... ;-)
Perfect opportunity to communicate your core message
Optimal responses and scripting here MUST be A/B tested for optimal results
Do NOT leave the language up to chance or random!
Happy Friday, everybody :-)