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  • Writer's pictureJason Shatzkamer

Mobile Phone Trends You Should Be Keeping an Eye On...

Our industry is ever evolving...you need to be doing the same... ❤️🙏


Hit us up if you want to talk through how some of these can be handled respectfully and effectively in your contact center... :-)


Google Call Screening


  1. Prospects can screen your calls with an automated voice response and decide whether or not to accept the call

  2. Answering Machine Detection (AMD) is fooled by this feature every single time :-)

  3. Human agents are NOT fooled

  4. Perfect opportunity to communicate your core message

  5. Optimal responses and scripting here MUST be A/B tested for optimal results

  6. Do NOT leave the language up to chance or random!





Do Not Disturb


  1. Prospects can enable do not disturb on their devices, which silences incoming calls

  2. Chances of prospect receiving or even noticing your call drops to near zero

  3. These will show in your reports as Answering Machines or No Answers, depending on your technology

  4. Very little you can about this one, but it's important to know it's out there





Voicemail Screening


  1. Prospects can view real time text of your voicemail message, and decide halfway through to accept and connect the call

  2. Perfect opportunity to communicate your core message

  3. Optimal responses and scripting here MUST be A/B tested for optimal results

  4. Do NOT leave the language up to chance or random!




Voicemail Transcription


  1. Prospects see text transcriptions of your voicemail messages

  2. With this in place, WHY EVEN USE SMS AT ALL??? I mean, just look at it... ;-)

  3. Perfect opportunity to communicate your core message

  4. Optimal responses and scripting here MUST be A/B tested for optimal results

  5. Do NOT leave the language up to chance or random!




Happy Friday, everybody :-)



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